Privacy Policy – The Savoy Farm
At The Savoy Farm, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and safeguard your data when you visit our website, make a reservation or stay at our property.
Information We Collect
1. Personal Information:
Name, phone number, email address, ID proof details, address and other details provided during booking or check-in.
2. Booking & Payment Details:
Reservation dates, room preferences, transaction information (processed through secure payment gateways).
3. Usage Data:
Website analytics, browsing behaviour, device details and cookies (if using our website for booking or inquiries).
4. On-Premises Information:
CCTV footage for security purposes (non-intrusive and placed only in common areas).
How We Use Your Information
1. To process reservations, payments, check-ins and guest services.
2. To improve our hospitality experience and property management.
3. To communicate booking updates, confirmations, offers or essential notices.
4. For safety, legal compliance and security monitoring via CCTV.
5. For internal analytics and service enhancement.
How We Protect Your Data
1. Personal information is stored securely and accessed only by authorized personnel.
2. Payment information is processed through certified, encrypted gateways—we do not store full card details.
3. CCTV footage is monitored exclusively for safety and is not shared unless required by law enforcement.
Sharing of Information
1. We do not sell or rent guest information to third parties.
2. Data may be shared with:
- Trusted service partners such as payment processors or booking platforms.
- Law enforcement or government authorities when legally required.
Cookies & Website Tracking
If you use our website, cookies or similar tracking technologies may be used to:
- Improve browsing experience
- Remember preferences
- Analyse traffic and website performance
You may disable cookies in your browser settings.
Guest Rights
Guests have the right to:
1. Request access to the personal data we hold.
2. Request corrections or updates to their information.
3. Request deletion of certain data (subject to legal and operational requirements).
4. Opt out of marketing communications at any time.
Data Retention
We retain guest information only for as long as necessary to:
- Provide services
- Meet legal requirements
- Maintain booking and financial records
Third-Party Links
Our website or communication may contain links to external sites. The Savoy Farm is not responsible for the privacy practices of third-party websites.
Children’s Privacy
We do not knowingly collect data from minors without parental or guardian consent. Details needed during check-in for minors are used strictly for safety and compliance.
Changes to the Privacy Policy
The Savoy Farm may update this policy occasionally. Revised policies will be posted on our website or provided upon request.
Contact Us
For questions or concerns regarding this Privacy Policy, you may contact our management team.
The Savoy Farm
Palacode, Tamil Nadu
Phone: 9901216047